Job Description
FAIRMONT Company Description
Fairmont Breakers is a beloved feature of the Long Beach skyline, a historic landmark with a character and soul of its own. Originally opened in the roaring twenties as a lavish hotel on the waterfront, Breakers was a sought-after destination for world-famous stars. Following an extensive renovation, Fairmont Breakers returns as Long Beach's only luxury hotel, restoring one of California's most storied properties to its original grandeur. It offers 185 boutique rooms and suites; a rooftop pool and terrace; an open-air rooftop lounge with views of the Pacific; a blissful two-story spa, wellness and fitness center; dining venues and bars including a live jazz club; and 10,000 square feet of indoor and outdoor function space. Whether exploring the comforts of elevated coastal Italian cuisine in Nettuno or dining among the stars with champagne and caviar in Sky Room, Fairmont Breakers aims to delight all of your senses with artful surroundings and innovative offerings from our culinary team.
Job Description
- Recruit, interview and hire Security Supervisors, Officers and other security team members
- Manage Security & Loss Prevention Department, including all activities regarding scheduling, evaluation, promotion and disciplinary action
- Lead training and other continuing education for Security Staff and entire hotel
- Direct staff in the prompt resolution of security-related concerns, whether from guests, employees or third parties
- Establish and implement training plans on security-related policies and procedures at the hotel
- Lead and develop the security team, including the training and promotion of Security Officers
- Represent the department in Head of Department meetings
- Use wide discretion in setting security related policies and procedures throughout the hotel
- Handle and oversee emergency situation protocols
- Ensure that all hotel managers are properly trained in Crisis Management
- Lead all security-related efforts in situations involving fire, health and safety
- Direct other security staff in managing threatening situations, such as fires or other threats, liaising with the Duty Manager, Telephone Receptions and Police as needed
- Manage Security Officers in their responses to fire alarms, panic alarms, door alarms or monitored events
- Manage various protocols along with law enforcement regarding international protected person visits
- Maintain the continued growth of business relationships with corporate, government and legal partnerships
- Lead the management and implementation of the Hotel's health and safety policies and procedures, including its fire and bomb procedures
- Lead the management, implementation, and training of the workplace violence prevention plan for all staff members
- Direct all staff in the usage, reporting and monitoring of the Hotel's CCTV system
- Liaise with local police groups, providing assistance and support as needed
- Direct the patrolling of all interior and external areas of the hotel, ensuring that all areas are properly staffed and Security Officers use appropriate procedures;
- Direct security team members in administering the lost and found property system and monitoring the guest key system
- Direct the implementation of policies and procedures regarding searches for suspect devices and the investigation of suspicious items, bags and objects
- Direct, implement, investigate, and manage with the security team all injuries, including the accurate and timely reporting of all injuries at the hotel for both guest and colleagues.
- Manage the hotel's Security training programs and direct the maintenance of training records
- Direct the implementation and management of safety policies with respect to smoking, drinking and general behavior
- Maintain amicable and cooperative working relations with other departments in the Hotel
- Champion the Health & Safety Committee and its activities
- Other duties as assigned
Qualifications
- 3+ years of previous senior leadership experience in a similar role is required
- Good written and verbal communication skills
- Must be able to maintain confidentiality at all times
- Able to exercise good judgment with difficult guests
- Computer literate in Microsoft Office applications required
- Salto & Alice software knowledge preferred
- Certifications in law enforcement, security & loss prevention an asset
- University/College degree in a related discipline preferred
- Must possess a professional presentation
- De-escalation skills
- Strong interpersonal and problem-solving abilities
- Highly responsible & reliable
- Ability to work well under pressure in a fast-paced environment
- Ability to work cohesively with fellow colleagues as part of a team
- Ability to focus attention on guest needs, remaining calm and courteous at all times
- 3+ years of previous senior leadership experience in a similar role is required
- Good written and verbal communication skills
- Must be able to maintain confidentiality at all times
- Able to exercise good judgment with difficult guests
- Computer literate in Microsoft Office applications required
- Salto & Alice software knowledge preferred
- Certifications in law enforcement, security & loss prevention an asset
- University/College degree in a related discipline preferred
- Must possess a professional presentation
- De-escalation skills
- Strong interpersonal and problem-solving abilities
- Highly responsible & reliable
- Ability to work well under pressure in a fast-paced environment
- Ability to work cohesively with fellow colleagues as part of a team
- Ability to focus attention on guest needs, remaining calm and courteous at all times
Additional Information
What is in it for you:
- Salary range: USD $90,000-$100,000 gross per annum
- Discounted hotel rooms and food & beverage rates to employees at our sister properties around the globe.
- We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential.
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and WATCH
Accor is proud to be an Equal Opportunity Employer EOE/M/F/V/D.
We provide an environment of trust, respect, and integrity. A home away from home. Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accor's Employee Value Proposition, we ensure fair treatment and a workplace free from discrimination & harassment.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.
Job Tags
Full time, Work at office, Local area,