Job Description

Scheduler

Lancaster, PA

Are you a proactive communicator who finds satisfaction in creating structure, supporting others, and keeping things running smoothly through thoughtful coordination?

At Home Instead, we provide personalized, in-home care for aging adults—from personal and memory care to hospice and 24-hour assistance. As a faith-based, family-oriented company, we aim to help families flourish forever. We're looking for a strong, forward-thinking leader and multitasker eager to create, collaborate, and help our team succeed. This role is essential to creating stability, satisfaction, and high-quality care for the families we serve.

Why You'll Love Working With Us:

• Faith-Based Mission : Be part of a team rooted in hope, honor, and redemption, working toward helping families flourish forever.
• Culture of Care : Join a workplace where caregivers and staff are valued, supported, and encouraged to practice self-care.
• Supportive Team Environment : Experience a warm, team-first atmosphere where relationships matter and you're valued and respected as a professional.
• Purpose-Driven Work : Make a meaningful impact by helping aging adults stay safe, comfortable, and dignified in their homes.
• Supportive Leadership : Enjoy clear communication, encouragement, and leadership that genuinely invests in your success.

Who We're Looking For:

• Experienced : At least 1 year of experience in scheduling, dispatching, customer service, or administrative support is preferred; a home care or healthcare background is a strong plus. Must have a high school diploma or equivalent.
• Strong Leader: Confident in taking initiative and leading through collaboration to achieve team and company goals
• Organized & Adaptable : Skilled in time management and critical thinking, especially under pressure.
• Communicative & Collaborative : Excellent communicator who thrives in a team environment and builds strong working relationships.
• Tech-Savvy : Proficient in Microsoft Office and comfortable learning new systems; experience with ClearCare or WellSky is a bonus, but we are happy to train.
• Mission-Aligned : Passionate about helping others and open to personal and professional growth.
• Physically Capable : Able to lift up to 25 lbs.

Key Responsibilities:

• Schedule caregivers to meet client needs, ensuring consistency and quality of care.
• Maintain up-to-date schedules in ClearCare/WellSky or similar platforms.
• Manage call-offs, shift changes, and urgent coverage needs promptly and professionally.
• Coordinate start-of-care shifts for new clients with caregiver availability and preferences.
• Communicate clearly with caregivers, clients, and internal staff about scheduling updates.
• Prioritize thoughtful caregiver-client matching based on skills, personality, and compatibility.
• Track caregiver performance and support positive relationship-building.
• Contribute to a collaborative, supportive team culture.
• Participate in the weekend backup rotation for after-hours support.
• Work a full-time, in-office schedule: Monday-Friday, 8:30 AM-5:00 PM (40-45 hours/week).

What We Offer Our Scheduler:

• $42k-$48k/year, DOE
• Health Insurance
• Paid Time Off
• Paid Holidays
• Employee Referral Program
• Bonus Plan
• Comprehensive caregiver training and a shadowing shift to understand our care model firsthand
• A faith-based, family-oriented company that values every team member for who they are
• A mission-driven workplace focused on helping families flourish and creating space for personal and professional growth
• A leadership team that supports self-care, encourages open communication, and fosters a culture of care for everyone

To Apply

We'd love to hear from you if you're an organized, relationship-driven professional who thrives in a fast-paced, mission-focused environment. Please submit your resume through this job ad for consideration for the Scheduler position at Home Instead. We look forward to learning how you can support our goal of helping families flourish.

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REQUIREMENTS

• Experienced : At least 1 year of experience in scheduling, dispatching, customer service, or administrative support is preferred; a home care or healthcare background is a strong plus. Must have a high school diploma or equivalent.

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