Job Description

Tobin Scientific is a leading provider of cold chain, ambient storage, and transport & logistics services for the biopharma industry, and is one of the fastest growing companies in Massachusetts. Serving a diverse array of clients in life sciences, university, government, and more, we're recognized for our expertise in ensuring the safety and security of temperature-sensitive products during transport and storage. Our cGMP storage solutions are custom-built for the pharmaceutical and biotech industries, managing mission-critical consumables, equipment, raw materials, and finished goods with precision. Nationally acclaimed for laboratory relocation, principal investigator support, and other logistics services, Tobin Scientific's holistic approach and commitment to excellence make us an integral player in life science services.

We are seeking a Site Manager with attention to detail and high standards of customer service that thrives in a fast-paced environment to support our team in Cambridge, MA. We proudly support a diverse clientele spanning life sciences, academia, government, and more. Recognized for unwavering safety and reliability in the storage and transport of temperature-sensitive products, we excel in serving the complex needs of the pharmaceutical and biotech sectors. Our capabilities extend to laboratory relocation, principal investigator support, and other logistics services. Tobin Scientific's all-encompassing approach and commitment to quality make us an industry innovator, empowering our partners through the complexities of the biopharma industry

Position Overview:

The Site Manager is responsible for the daily management and operational oversight of the team, ensuring efficient and safe execution of all site activities. This role serves as the primary point of contact for our 3PL and other vendors, coordinating labor, enforcing safety regulations, and providing critical reporting on key performance indicators (KPIs). This role is integral for the customer to have all materials necessary to perform their duties uninterrupted and will be the main liaison for the direct customers. The Site Manager will play a crucial role in maintaining smooth operations and addressing any escalations related to damages, traffic, or other site-specific issues. This individual represents the partnership between Tobin Scientific and the customer, and to do so, is able to exhibit the ability to have fruitful interactions with professionals in the biopharma industry.

Required Qualifications:

• Bachelor's degree preferred; degree in Logistics, Supply Chain Management, Operations, or a related field.
• Proven experience (2+ years) in operations management, preferably within a logistics or warehousing environment.
• Strong leadership and people management skills with the ability to motivate and guide large teams.
• Prior leadership or team lead experience in a warehouse or distribution setting
• Exceptional problem-solving skills and the ability to manage and resolve escalations effectively.
• Strong communication, organizational, and reporting skills.
• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, etc)

Minimum Skills:

• Strong verbal and written communication skills to effectively interact with both internal teams and external partners or vendors.
• Proficiency in transferring knowledge and ensuring that all team members understand and adhere to training materials, guidelines, and standard operating procedures.
• Ability to lead, motivate, and develop large, diverse teams in high-pressure environments.
• Resource allocation experience.
• Knowledge of Warehouse Management Systems (WMS) and Enterprise Resource Planning (ERP) systems for tracking inventory, processing orders, and managing logistics operations.
• High attention to detail to ensure accuracy in reporting, order fulfillment, and daily operations.
• Familiarity with safety protocols in warehouse and distribution center environments, including OSHA regulations, safety guidelines, and emergency procedures.
• Understanding of regulatory requirements for logistics and warehousing, including quality standards, inventory control, and legal compliance.

Key Responsibilities:

• On-site point of contact for the client to assist and resolve all shipping and receiving concerns in a timely manner.
• Provide daily leadership and direction to a team of 8+ shipping and receiving personnel.
• Foster a positive and productive work environment.
• Train and mentor team members on operational procedures and best practices.
• Manage team schedules and ensure adequate staffing levels.
• Enforce all safety regulations and procedures, ensuring a safe working environment.
• Conduct regular safety inspections and address any safety concerns promptly.
• Ensure compliance with all relevant company policies and industry standards.
• Support the escalation communication of damages, traffic concerns, and other site-related issues.
• Track and report key performance metrics, including order fulfillment and staging accuracy, on-time delivery, processing, and quality of damage/loss reports.
• Manage and allocate resources effectively, ensuring that the right people are in the right roles at the right times to meet operational needs.
• Mediate conflicts, address concerns, and resolve issues in a timely and professional manner to maintain a positive work environment.
• Provide constructive feedback, coaching team members for performance improvements, and supporting career development goals.

What we offer:

• Unlimited Vacation
• Health
• Vision
• Dental
• 401(K) Match
• Weekly Pay
• Referral Bonus
• 9 Paid Holidays
• Life Insurance: Basic and Supplemental
• Short-Term Income Protection and Long-Term Disability (LTD)
• Tuition reimbursement - up to $5000 after 6 months working with Tobin.

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